NeverDropped FAQ

How our auctions work

NeverDropped Auctions are designed to provide the best possible experience for buyers and sellers alike. Here’s how they work:

  1. Sellers submit their bikes to NeverDropped from all over the world, and we select the most interesting and authentically enthusiast bikes to list for auction exclusively on our site. All bikes up for auction on NeverDropped must only be available for sale on NeverDropped for the term of the auction. 
  2. We work directly with sellers to help them craft an honest, informative, and clear listing for their bike using the seller’s facts and photos, and other media. 
  3. Auctions are live for 7 days – We encourage buyers and sellers to be active in the comments section of their auction, which builds confidence in both the quality of the bike and the transaction participants. Our auction tools also prevent last-minute ‘sniping,’ ensuring no bots or other bad-actors steal a bike from a legitimate buyer. 
  4. Our listing process is fast and affordable: sellers pay only $99 to list their bike, and it usually takes about a week from a thorough submission to a live auction beginning.

We’ve compiled a list of common frequently asked questions below. Take a look, and if your question is still not answered, drop us an email at info@neverdropped.com

Seller FAQ:

How much does it cost to sell my bike on NeverDropped?

$99. You pay only if we list the bike, and you pay whether or not the bike sells. We’ll place a $99 hold on your card when you submit the auction. The charge will go through when the auction is officially scheduled to go live in our system-you’ll be notified by email of that happening, and have clear communication from us at every step. If for some reason we aren’t able to list your bike, you are never charged anything. 

How do I submit my bike to you, and what happens next?

You can submit your bike by going here. Once you submit, our staff will review your submission and get back to you, typically within 1 business day. If we accept your bike for auction, a staff member will be assigned to help you assemble your listing based on the information you provided. Once you approve the draft, your listing will be scheduled and will go live on the site shortly thereafter.

How do you choose bikes to accept?

We choose which bikes to list based on a number of factors including condition, build quality, quality of information, quality of photos, and requested reserve price. We also try to look at each bike as a whole and make sure its something an enthusiast would get excited about. That doesn’t always mean a fancy, expensive or even always a clean bike… just great examples of bikes that people are super into. Our users know them when they see them. 

How long does it take for my auction to go live?

It usually takes us about a week from acceptance of your bike to a live auction page. Complete submissions with great photos tend to go live faster. 

Once the auction ends, how do I get paid?

The transaction for a bike won on NeverDropped is between the buyer and the seller – we provide a marketplace and tools to help buyers and sellers interact, but the actual changing of hands is up to the parties involved. At the close of auction, the winning bidder and seller will receive each other’s contact information via email. We recommend that the seller send the buyer a photocopy of the title and a bill of sale prior to the buyer sending payment, and we recommend a wire transfer, or other bank-to-bank secured method like Zelle. We will also share with both parties some guidelines we’ve developed for making these transactions between fellow bike-lovers go smoothly. 

Can I sell a bike that’s not in the US?

Sure! We consider bikes from anywhere in the world.

What is a reserve, and how do they work?

A reserve is the minimum price that a seller will allow a bike to sell for. In our experience, bikes go for the best prices when there is no reserve. However, we do work with sellers to set reasonable reserves, and we avoid bikes with reserves that are not realistic. Reserve values are not shown on the listing, nor do we announce when reserves have been met – that can lead to bidding strategies that don’t reflect the real value of a bike. 

Can I lower (or eliminate) my reserve once my auction starts?

Yes, you can. However, we spend significant time and resources publicizing and marketing the auctions we have on site, and it’s always best to start with no-reserve if you think you may go that way. 

Can I edit my submission?

Once you complete your submission, our staff will review it and get back to you, typically within 1 business day. There is no way to edit your initial submission, however you will have the opportunity to add more information and photos after the initial correspondence, before the auction goes live. Once your auction goes live, we do sometimes edit listings if it will add to or improve the information available to bidders. 

Who writes my listing?

When your bike is accepted for auction, our staff will assemble your listing based on your provided information, and work with you to ensure it’s thorough and accurate. They will also monitor your auction and assist with any questions you may have.

How do I arrange for shipping or transfer of my bike to the new owner?

Shipping is typically the responsibility of the winning bidder/buyer to arrange and pay for, but all aspects of the transfer are up to the buyer and seller. We have a couple of recommended shipping vendors which you can see here. 

Can I cancel my auction once live?

We do not cancel auctions and run them for the entire 7 day period. We also require that you remove any other sale listings for your bike online for the duration of your NeverDropped Auction. It’s our commitment to help every auction reach as many people as possible. We will also supply you with the necessary links to promote your auction yourself

How do I take great photos of my bike?

More and more, pictures are queen on the internet. We’ve seen a direct link between having great pictures, and improve sale-prices of bikes. Our friends at BikeExif put together a photo guide to help you take photos of your bike, which you can see here.

BUYER FAQ:

How do I register to bid?

You can register to bid by creating an account with us here. We require all accounts with bidding permission to have a valid credit card registered with us. Note, we don’t store any of that information – it states securely with Stripe, our payment processor (and one of the most trusted on the internet). 

You will receive an email asking you to verify your signup. If you don’t see the email, make sure to check your spam or junk folder as these emails often are labeled incorrectly as spam.

How does bidding work? 

Once you are logged in, you simply type in the amount you would like to bid, indicate that you’ve accepted our terms of service, and click the ‘Bid’ button. If your bid is higher than other bids and there is still time on the clock, you become the high bidder. Bidding advances immediately to your entered amount-there’s no incremental auto-bidding like some other services. 

When your bid is accepted, that amount will become the new high bid and the amount you will be responsible for paying should you win the auction. When new high bids are registered, the auction page automatically updates for all parties watching. That said, sometimes the tubes of the internet take a minute to push info through, so we won’t judge you if you still hit ‘refresh,’ just don’t overdo it.

Last note – if a new high bid is entered with less than 2 minutes remaining in an auction, the auction timer will automatically reset to 2 minutes. This has become a popular feature for auction sites trying to deliver a great experience for actual human customers. You may not like it if you are a robot… or are running a farm of them someplace…but real people seem to like the opportunity to actually finish an auction out. 

How can I find the auctions I’m bidding on?

We’ve created a spartan, but handy, “my account” tab that will show you any auction in which you are a bidder or seller. More features to come there. 

I want to bid – where can I get more details about the bike?

We encourage all potential bidders to read the listing and review the entirety of the comments for details of the bike and insights offered by members of the community. Most of our sellers are active in the comments of their post, answering questions quickly. Questions can be asked via the comments section. Although it would be rare, if a particular seller isn’t being responsive, shoot us an email at info@neverdropped.com and we’ll see what we can do. 

What happens after an auction – how does payment work?

The 5.5% buyer’s auction fee is paid via the buyer’s card on file at the time of auction close. The final transaction for the winning bid amount is between the buyer and the seller. At the close of auction, the winning bidder and seller will receive each other’s contact information via email. We recommend that you receive a photocopy of the title and a bill of sale from the buyer, prior to sending payment. For the actual transaction, we recommend secure bank-to-bank methods like wire transfer of Zelle. 

How much is the buyers fee?

If you win an auction we charge 5.5% of the final bid price on top of the winning bid, with a minimum fee of $150, and a maximum of $5,000. This is less than sales tax in most places, and is the least we could figure to charge while still enable it us to run the site and continue to improve it over time. 

How does shipping work?

Shipping is the responsibility of the buyer to arrange and pay for. We have a couple of recommended shipping vendors which you can see here.

Why is there a charge/hold on my card?

When bidding, we place a hold on your card for 5% of your initial bid amount with a minimum hold of $150 and maximum of $5000. Should you win the auction, that hold will be released and we’ll create a charge of the correct amount for your final bid. If not, the hold will be released at the end of the auction. It can sometimes take a few days for your card-issuer to release a hold. 

How do I update my credit card info?

You’ll need to login to your member area and click on the ‘Billing’ tab. 

Can I bid if I’m not from the US?

Sure! So long as you have registered with a valid credit card, and are legally allowed, you can bid from anywhere.

Why does the auction clock reset?

It’s common in generic online auctions for buyers to use special software to enter a bid in the very last seconds of the auction to outbid others by pennies without giving them a chance to respond. During the last 2 minutes of NeverDropped Auctions, the clock resets to 2 minutes after every new high-bid. This happens until no more bids are placed and the auction ends. This gives everyone a chance to place their bids and gives sellers and builders a chance to sell to the true high bidder. Robots (and people who run robots) don’t love it, but real people seem too. 

Can I cancel my bid?

Sorry, we do not cancel bids already placed. Please be careful when bidding. 

How do I know if an auction has a reserve / what the reserve is?

If a bike is being offered with no reserve, we post that info prominently as part of the title, and in the listing itself.  If that info is not present, then there is a reserve, and the amount is private to the seller. 

Is there a “buy-it-now” option for auctions?

No. All our auctions run for the full term. 

How can I contact the seller to ask a question?

During the course of the auction, we ask that all communications happen in the comments section of the site. We pout in a lot of effort to make sure every bidder has the same info, and to help the seller answer questions there in a timely manner. If you have an unusual situation, or are local and would like to see the bike in person, hit us up – info@neverdropped.com

How can I inspect the bike prior to bidding?

We encourage all buyers to get as much info about the bike they’d like to bid on prior to bidding – that includes inspections. Reach out to us if you have need to arrange to inspect the bike, or arrange for a 3rd party inspection. We can facilitate seller communication – though pre and post-purchase services like inspections are it’s not services NeverDropped offers directly.

Can I contact the seller after an auction closes?

We connect the winning bidder and the seller after the auction is closed. If the bike didn’t sell, we will reach out to bidders and ask them if they’d like to proffer a “second chance” offer on the bike.

Site Related questions

How do I register? 

That’s an easy one – click here.

How do I change/retrieve my password?

Click here and select “forgot password”.

How do I subscribe to the daily email? 

Click here for our bikes of the day email sign-up.

What is NeverDropped?

NeverDropped.com is the best place for motorcycle enthusiasts of all kinds to browse, share, and buy cool bikes (at least that’s the idea anyway). We love motorcycles of all kinds, and our mission is simple: get more cool bikes in the hands of people who will love them, and then out on the road.

Who we are building this for? (aka our manifesto)

For the rider / enthusiast:

We want NeverDropped to be the place you come to windowshop, talk about, and ultimately purchase cool bikes that deserve love and community. There should be plenty of new bikes you love on the site every week, and plenty of smart questions anc comments to help you learn (and share your knowledge) about legit examples of bike styles you love and those you don’t ride now, but grow an appreciation for though seeing great examples of their ilk, curated on ND.

For the builder / shop: 

We think it’s a damn shame that so many great bikes end up not selling, selling too low, or resulting in shady Insta raffles—just so builders who love their craft can afford to keep going.

We founded NeverDropped to work with you—the wrenchers and shops that build the machines we love, and to help you connect with an audience for your work that’s bigger than your city or instagram following, and actually connect and converse with the people who love what you do – so that people everywhere can ask questions and get real answers straight from you – our best source of bike knowledge.

The goal is not just to help you get more money for your amazing work, but (hopefully) to change the economics so that you can afford to make building up cool bikes a reliably profitable part of your operation—and not just an expression of passion.

Its selfish: We want a world that has MORE awesome bikes in it, and you build them.

For the collector:

If you have a few (or a few dozen) bikes in your stable, we want to be a place that provides 2 key services:

  1. Allow you a 365-day-a-year place to browse the bikes you’ve been trying to add to your collection, and offer you the opportunity to bid on and buy bikes that would not otherwise come across your desk – all from real enthusiasts who care about (and know as much) about bikes as you do.

  2. Makes your investment a little more liquid, by giving you access to the dedicated enthusiast community to sell your bikes when you need to make a little room.

In many ways, people like you power all of our passion for great bikes, and we are building this with you in mind.

Can I get involved or propose a partnership of some kind?

We’d love it. Cool, involved, people are the lifeblood of new projects like this one. You can email our CEO (really). He’s drake@neverdropped.com.